What if the lock is not working properly?
If the gun safe's door is open, leave it open and call Superior Safe customer service at 801-377-7199
What happens if my electronic lock on my gun safe goes bad after the two-year warranty expires?
You will have to contact a local locksmith unless you've signed up for Superior's extended lock warranty.
How do I reset my lock to a special combination?
If your safe has an electronic lock please see the LaGard or Sargent & Greenleaf operating instructions. If your safe's lock is mechanical contact your dealer or a local locksmith.
How can I tell if my electronic lock on my gun safe battery is getting low?
LaGard and Sargent & Greenleaf electronic locks have low battery warning indicators. If the lock's battery is dead the combination will not be affected. When possible, replace the lock battery with the door open. Try the combination several times before closing the door.
What if the gun safe's door will not close?
The door bolts could be extended into the locked position or something could be contacting the door. If the door bolts are extended, redial the combination and retract the door bolts rotating the door handle clockwise. It may be necessary to depress the bolt-detent lever located on the hinge side of the door midway up, near the door bolts.
If the gun safe's handle is loose, how can I tighten it?
The handle hub has a set screw that can be tightened with a 7/32" or a 1/4" Allen wrench. To prevent paint damage place a piece of cardboard between the Allen wrench and the door.
What if I lose the combination to my gun safe?
A record of your combination is kept on file at the Superior Safe's main office. Contact Superior Safe at 801-377-7199, or you can email to Superior Safe at: firstname.lastname@example.org
Where is the best place to put my gun safe?
All home situations are different but we find the safe will be used more often if it is placed near a main bedroom location or an office or den.
How do I control humidity inside the gun safe?
Basements and garages tend to be areas of higher humidity. Make sure all guns are well oiled and use an electric dehumidifier or a moisture absorbing canister. Moisture canisters require continual maintenance.
Can I order extra shelves to put inside of my gun safe?
Yes, please have your model and serial number and call Superior Safe's customer service at 801-377-7199.
Can I add lights to my gun safe?
Yes, please see offer on the back cover.
Can I order touch-up paint for my gun safe?
Yes, please call Superior Safe's customer service at 801-377-7199.